Frequently Asked Questions
If this is your pet's first trip outside, it’s important to get them comfortable with a collar, leash, or carrier. Ensuring their collar fits correctly—allowing two fingers to slide underneath—helps prevent escapes. Keeping a close eye on your pet upon arrival ensures safety and comfort for everyone.
If your breeder, rescue group, or shelter provided health records, please bring them to your appointment. This helps us determine the appropriate vaccination schedule and avoids unnecessary vaccinations, potentially saving you money.
If your pet has visited other veterinary clinics, we’ll request those records when you schedule the appointment. Having this information in advance helps streamline your visit and reduce wait times.
Unlike human health insurance, pet insurance allows claims from any licensed veterinarian. click here for more information about pet insurance options.
At your appointment, payment is due at the time of service. You can then submit a claim form to your pet insurance provider for reimbursement. To expedite the process, we recommend bringing a printed claim form to your visit.
Our team is happy to assist with insurance claim forms, ideally on the same day as services are provided. Forms can be completed up to 30 days after a visit. Ask our Client Care Specialists for more details. Since each policy varies, final submission will be your responsibility, but you're welcome to use our fax machine for this purpose.
- IV Catheter Placement: Ensures immediate access to veins in case of an emergency and allows for IV fluid administration, helping maintain hydration and blood pressure.
- Surgical Monitoring: A Licensed Veterinary Technician (LVT) monitors your pet’s vitals throughout surgery, providing real-time updates to the veterinarian. Machines aid in monitoring, but hands-on expertise ensures the highest level of care.
- Pain Management: Post-operative pain relief is always included, ensuring your pet’s comfort both during and after surgery.
- Pre-Operative Blood Work: While physical exams assess external health, blood tests evaluate internal organ function, particularly liver and kidney performance, to ensure safe anesthesia use. If any concerns arise, we may adjust anesthesia protocols or postpone the procedure.